| SILKYPIX® Developer Studio Pro 7 | SOFTWARE MANUAL |
| 1. Startup | ||||||||
1.1. Installation and Execution
When you execute the downloaded set-up program (Windows version), installation of SILKYPIX® Developer Studio Pro 7 starts.SILKYPIX® Developer Studio Pro 7 icon is created on the desktop after the installation is complete.
Double-click the above icon on your desktop to execute SILKYPIX® Developer Studio Pro 7.
When installing or running "SILKYPIX® Developer Studio Pro 7" for the first time, process as the administer in order to record administer information on the PC you are using.
Your admin permissions become necessary to continue. Please continue processing at the "User Account Control" dialog.
If your account is a "Standard user", please enter the password of the administrator account and then click [OK] button.
If your account is a "Administrator", please click [Continue] button.
During the first time start-up process, SILKYPIX® Developer Studio Pro 7 operates as an administrator. After the completion of this process, SILKYPIX® Developer Studio Pro 7 operates as a standard user.
Please refer to "1.3. Operations using Windows " for more details.
The "Program Compatibility Assistant" dialog is sometimes displayed. In this case, follow the instructions in "1.3.3. Program Compatibility Assistant".
When installing or running "SILKYPIX® Developer Studio Pro 7" for the first time, process as the administer in order to record administer information on the PC you are using.
Your admin permissions become necessary to continue. Please continue processing at the "User Account Control" dialog.
If your account is a "Standard user", please enter the password of the administrator account and then click [OK] button.If your account is a "Administrator", please click [Continue] button.During the first time start-up process, SILKYPIX® Developer Studio Pro 7 operates as an administrator. After the completion of this process, SILKYPIX® Developer Studio Pro 7 operates as a standard user.
Please refer to "1.3. Operations using Windows " for more details.
The "Program Compatibility Assistant" dialog is sometimes displayed. In this case, follow the instructions in "1.3.3. Program Compatibility Assistant".
1.1.2. Mac OS: Installation and Execution
When you execute the downloaded dmg by double-clicking, the volume "SILKYPIX..." is mounted on your desktop, which includes the installer.
When you execute the installer by double-clicking, installation of SILKYPIX® starts. Please proceed according to the instruction.
Double-click the SILKYPIX® icon which was installed to execute SILKYPIX®.
(The administrator's password is required for the first execution.)
*To uninstall the SILKYPIX®, go to the Application folder and place the SILKYPIX® into the trash can.
When you execute the downloaded dmg by double-clicking, the volume "SILKYPIX..." is mounted on your desktop, which includes the installer.When you execute the installer by double-clicking, installation of SILKYPIX® starts. Please proceed according to the instruction.
Double-click the SILKYPIX® icon which was installed to execute SILKYPIX®.
(The administrator's password is required for the first execution.)
*To uninstall the SILKYPIX®, go to the Application folder and place the SILKYPIX® into the trash can.
| * | You can access the SILKYPIX users technique from the [Help] menu [Open software manual]. |
1.2. Trial and Registration of Product Key
To use this software permanently it is necessary to register the license that was purchased.
Moreover, you have a Trial period to test the full functions of SILKYPIX®.
1.2.1. Beginning Trial
When you register the product key on your PC once, you will be able to fully use "SILKYPIX® Developer Studio Pro 7".
There are two ways of registration. One is online registration that is connecting with our server via the Internet, the other is offline registration that you can register the license on your PC without Internet connection.
After performing product key registration on the PC you use, if you change the PC you use this software on, such as when buying a new PC, you can transfer the license to the other PC by performing "Clear Product key registration" from the registered PC.
Please refer to "1.2.3. Product Key Registration Cancellation" for details.
Please keep your serial number and the product key in safe place. We will not reissue your serial number and the product key when you lost them.
In principle, we will not reissue your license, so please take care so that it will not be lost.
One product key can be registered on up to two computers. Please purchase additional licenses if you will use this on three or more computers.
When installing or running "SILKYPIX® Developer Studio Pro 7" for the first time, process as the administer in order to record administer information on the PC you are using.
Your permission is necessary to continue. Please continue the process at the "User Account Control" dialog.
If your account is a "Standard user", please enter the password of the administrator account and then click [OK] button.
If your account is "Administrator", please click [Continue] button.
Processing is performed as the administrator the first time "SILKYPIX® Developer Studio Pro 7" is run, but after this process is complete, it runs as a standard user.
Please refer to "1.3 Operations using Windows " for more details.
1.2.2.1. Online Registration of Product Key
This is a method of registering your product key without Internet connection. If your PC is not connected to the internet, or your internet environment has other issues due to security software or proxy/firewall setting, please use this method to register your product key.
This is the way to enter "certification code" on the "Offline registration" dialog.
You can acquire a "certification code" with Internet browser, e-mail, or Fax.
When you register offline on the PC you use and are issued a "certification code," you cannot obtain a "certification code" for use on the same PC again. If it is necessary to reissue due to some kind of damage, please make a request for reissuance by (C) e-mail or (D) fax.
Please purchase additional licenses if you will use this on three or more computers.
Please enter your "Product Key" and "Serial Number", and then click [Offline registration] button on the "Registration" dialog. To proceed the offline registration, please follow instructions on the "Offline registration" wizard.
There are four methods (A-D) to register your product key. You should get "request code" at first, then acquire "certification code" with some method.
Please go ahead according to the instruction.
Please refer to the notes for offline registration at '1.2.2.3. Note for Offline Registration'.
If product key registration was performed using this method, you cannot automatically perform "Product key reregistering" and "Transfer to another PC".
Please refer to "1.2.4. Inquiries Regarding Product Key Registration" if you have to reregister due to some kind of trouble or if you change the PC you use with the purchase of a PC.
1.2.2.3. Note for Offline Registration
1.2.3. Product Key Registration Cancellation
Moreover, you have a Trial period to test the full functions of SILKYPIX®.
1.2.1. Beginning Trial
You can test the full function of SILKYPIX® and check the development quality before purchasing the software during the trial period.
When staring-up SILKYPIX® at first time, the "Registration" dialog is displayed. Click [Begin trial] to start trial.
You can use SILKYPIX® during only trial period without the license. Please purchase the license to continue to use SILKYPIX®.
When installing or running "SILKYPIX® Developer Studio Pro 7" for the first time, process as the administer in order to record administer information on the PC you are using.
Your permission becomes necessary to continue. Please continue processing using the "User Account Control" dialog.
If your account is a "Standard user", please enter the password of the administrator account and then click [OK] button.
If your account is "Administrator", please click [Continue] button.
Processing is performed as the administrator the first time the program is run, but after this process is complete, it runs as a standard user.
Please refer to "1.3 Operations using Windows " for more details.
1.2.2. How to Register Product Key When staring-up SILKYPIX® at first time, the "Registration" dialog is displayed. Click [Begin trial] to start trial.
You can use SILKYPIX® during only trial period without the license. Please purchase the license to continue to use SILKYPIX®.
When installing or running "SILKYPIX® Developer Studio Pro 7" for the first time, process as the administer in order to record administer information on the PC you are using.
Your permission becomes necessary to continue. Please continue processing using the "User Account Control" dialog.
If your account is a "Standard user", please enter the password of the administrator account and then click [OK] button.If your account is "Administrator", please click [Continue] button.Processing is performed as the administrator the first time the program is run, but after this process is complete, it runs as a standard user.
Please refer to "1.3 Operations using Windows " for more details.
When you register the product key on your PC once, you will be able to fully use "SILKYPIX® Developer Studio Pro 7".There are two ways of registration. One is online registration that is connecting with our server via the Internet, the other is offline registration that you can register the license on your PC without Internet connection.
After performing product key registration on the PC you use, if you change the PC you use this software on, such as when buying a new PC, you can transfer the license to the other PC by performing "Clear Product key registration" from the registered PC.
Please refer to "1.2.3. Product Key Registration Cancellation" for details.
Please keep your serial number and the product key in safe place. We will not reissue your serial number and the product key when you lost them.
In principle, we will not reissue your license, so please take care so that it will not be lost.
One product key can be registered on up to two computers. Please purchase additional licenses if you will use this on three or more computers.
When installing or running "SILKYPIX® Developer Studio Pro 7" for the first time, process as the administer in order to record administer information on the PC you are using.
Your permission is necessary to continue. Please continue the process at the "User Account Control" dialog.
If your account is a "Standard user", please enter the password of the administrator account and then click [OK] button.If your account is "Administrator", please click [Continue] button.Processing is performed as the administrator the first time "SILKYPIX® Developer Studio Pro 7" is run, but after this process is complete, it runs as a standard user.
Please refer to "1.3 Operations using Windows " for more details.
1.2.2.1. Online Registration of Product Key
If your PC is connected to the Internet, you can use "Online registration" that connects to our server via Internet and register your license automatically.
The number of PCs that can be registered with one product key differs depending on the type of product key. Furthermore, if you have to reregister due to some kind of damage, you can reregister as is if it is on the same PC.
Please refer to "1.2.4. Inquiries Regarding Product Key Registration" and make an inquiry to our company's support desk if you cannot reregister.
Please purchase additional licenses if you will use this on three or more computers.
Please enter your "Serial Number" and "Product Key" and then click [Register product key] button on the "Registration" dialog.
Your "Product Key" and "Serial Number" are sent to our server via Internet for a registration. Please confirm your network connection during the registration. If the registration is not completed by some troubles or the network is disconnected during the registration, you cannot use SILKYPIX® until the registration is completed.
(Please understand that you are responsible for any charges for the Internet connection during the registration.)
After completing the registration, you do not need to enter your product key in next execution.
* Internet connection is required only for online registration. You do not need Internet connection for operation of SILKYPIX®.
[Error during online registration]
1.2.2.2. Offline Registration of Product Key The number of PCs that can be registered with one product key differs depending on the type of product key. Furthermore, if you have to reregister due to some kind of damage, you can reregister as is if it is on the same PC.
Please refer to "1.2.4. Inquiries Regarding Product Key Registration" and make an inquiry to our company's support desk if you cannot reregister.
Please purchase additional licenses if you will use this on three or more computers.
Please enter your "Serial Number" and "Product Key" and then click [Register product key] button on the "Registration" dialog.
Your "Product Key" and "Serial Number" are sent to our server via Internet for a registration. Please confirm your network connection during the registration. If the registration is not completed by some troubles or the network is disconnected during the registration, you cannot use SILKYPIX® until the registration is completed.
(Please understand that you are responsible for any charges for the Internet connection during the registration.)
After completing the registration, you do not need to enter your product key in next execution.
* Internet connection is required only for online registration. You do not need Internet connection for operation of SILKYPIX®.
[Error during online registration]
Sometimes one may face an error during online registration in spite of an Internet connection working correctly.
Many of the problems may be caused by your network, security software or proxy/firewall settings.
We may not be able to support you with your security software or network setting. It is your responsibility that SILKYPIX® can connect to our server via Internet.
Please refer to '12.2. Troubleshooting for "Registration of Product Key"'.
If you could not complete online registration, we offer you offline registration as an alternative.
[When reregistering is required]Many of the problems may be caused by your network, security software or proxy/firewall settings.
We may not be able to support you with your security software or network setting. It is your responsibility that SILKYPIX® can connect to our server via Internet.
Please refer to '12.2. Troubleshooting for "Registration of Product Key"'.
If you could not complete online registration, we offer you offline registration as an alternative.
If product key registration information has been lost because there was some problem with the PC that the product key was registered on and you had to reinstalled your OS, it will be necessary to register the product key again.
If reregistering to the same PC, please re-register using the same procedures for new registrations.
A product key and a serial number are required for reregistering. In principle, we will not reissue your license, so please take care so that it will not be lost.
[If you want to transfer to another PC]If reregistering to the same PC, please re-register using the same procedures for new registrations.
A product key and a serial number are required for reregistering. In principle, we will not reissue your license, so please take care so that it will not be lost.
Transfers to other PCs can be done automatically by performing "Clear Product key registration" only if product key registration was performed by "Online registration".
Please refer to "1.2.3. Product Key Registration Cancellation" for details.
Please refer to "1.2.3. Product Key Registration Cancellation" for details.
This is a method of registering your product key without Internet connection. If your PC is not connected to the internet, or your internet environment has other issues due to security software or proxy/firewall setting, please use this method to register your product key.This is the way to enter "certification code" on the "Offline registration" dialog.
You can acquire a "certification code" with Internet browser, e-mail, or Fax.
When you register offline on the PC you use and are issued a "certification code," you cannot obtain a "certification code" for use on the same PC again. If it is necessary to reissue due to some kind of damage, please make a request for reissuance by (C) e-mail or (D) fax.
Please purchase additional licenses if you will use this on three or more computers.
Please enter your "Product Key" and "Serial Number", and then click [Offline registration] button on the "Registration" dialog. To proceed the offline registration, please follow instructions on the "Offline registration" wizard.
There are four methods (A-D) to register your product key. You should get "request code" at first, then acquire "certification code" with some method.
Please go ahead according to the instruction.
Please refer to the notes for offline registration at '1.2.2.3. Note for Offline Registration'.
If product key registration was performed using this method, you cannot automatically perform "Product key reregistering" and "Transfer to another PC".
Please refer to "1.2.4. Inquiries Regarding Product Key Registration" if you have to reregister due to some kind of trouble or if you change the PC you use with the purchase of a PC.
| A. | Using the Internet browser with the PC that SILKYPIX® is installed |
This is a method in case that you can connect Internet and use the Internet browser but you cannot complete online registration.
You can use this method if you can connect our "SILKYPIX certification site" with the Internet browser on your PC that SILKYPIX is installed.
Step-1
Select "A. Using the Internet browser with the PC that SILKYPIX is installed" and then click [Next] button,
Select which PC (1st, 2nd) you will use from "PC requesting certification code".
Step-2
The "request code" will be displayed, which is necessary to acquire a "certification code" at Step-3.
"SILKYPIX certification site" will be displayed with the Internet browser automatically.
Please click the [Next] button.
Step-3
Please enter the "certification code" which you got from the "SILKYPIX certification site".
Then click the [Apply] button to complete the registration of your product key.
You can use this method if you can connect our "SILKYPIX certification site" with the Internet browser on your PC that SILKYPIX is installed.
Step-1Select "A. Using the Internet browser with the PC that SILKYPIX is installed" and then click [Next] button,
Select which PC (1st, 2nd) you will use from "PC requesting certification code".
Step-2The "request code" will be displayed, which is necessary to acquire a "certification code" at Step-3.
"SILKYPIX certification site" will be displayed with the Internet browser automatically.
Please click the [Next] button.
Step-3Please enter the "certification code" which you got from the "SILKYPIX certification site".
Then click the [Apply] button to complete the registration of your product key.
| B. | Using the Internet browser with another PC |
This is a method in case you cannot connect the internet on the PC where SILKYPIX® is installed, but you can connect Internet on another PC.
You can use this method if you can connect our "SILKYPIX certification site" with the Internet browser on any PC.
Step-1
Select "B. Using the Internet browser with another PC" and then click [Next] button,
Select which PC (1st, 2nd) you will use from "PC requesting certification code".
Step-2
The "request code" will be displayed, which is necessary to acquire a "certification code".
Please display "SILKYPIX certification site" that URL is "http://www.isl.co.jp/SP7E/" with Internet browser on any PC.
And then please get "certification code" according to the instruction on the "SILKYPIX certification site".
If you got the "certification code", then please click the [Next] button.
Step-3
Please enter the "certification code" which you got from the "SILKYPIX certification site".
Then click the [Apply] button to complete the registration of your product key.
You can use this method if you can connect our "SILKYPIX certification site" with the Internet browser on any PC.
Step-1Select "B. Using the Internet browser with another PC" and then click [Next] button,
Select which PC (1st, 2nd) you will use from "PC requesting certification code".
Step-2The "request code" will be displayed, which is necessary to acquire a "certification code".
Please display "SILKYPIX certification site" that URL is "http://www.isl.co.jp/SP7E/" with Internet browser on any PC.
And then please get "certification code" according to the instruction on the "SILKYPIX certification site".
If you got the "certification code", then please click the [Next] button.
Step-3Please enter the "certification code" which you got from the "SILKYPIX certification site".
Then click the [Apply] button to complete the registration of your product key.
| C. | Offline registration by E-mail (or reissuing request of certification code) |
This is a method for the case that you cannot connect Internet on your PC that SILKYPIX® is installed, but you can send and receive e-mails on another PC.
Step-1
Select "C. Offline registration by E-mail" and then click [Next] button,
Select which PC (1st, 2nd) you will use from "PC requesting certification code".
Step-2
The "request code" will be displayed, which is necessary to acquire a "certification code".
Please send an e-mail with the subject and text reading "Request code" to our offline registration center (silkypix_support_english@isl.co.jp). We will send reply e-mail with your "certification code" to you in three business days or less.
Please include the following contents in your e-mail.
Subject: "Request SILKYPIX certification code"
Text of e-mail:
Step-3
Please suspend the procedure until you receive a reply e-mail from us. Click [Suspend] button to suspend the procedure.
After you receive the "certification code" specified on our reply e-mail, please continue "offline registration" from menu command [Help (H)]-[Registration].
Please enter "certification code" that you have received from us.
Then click the [Apply] button to complete the registration of your product key.
Step-1Select "C. Offline registration by E-mail" and then click [Next] button,
Select which PC (1st, 2nd) you will use from "PC requesting certification code".
Step-2The "request code" will be displayed, which is necessary to acquire a "certification code".
Please send an e-mail with the subject and text reading "Request code" to our offline registration center (silkypix_support_english@isl.co.jp). We will send reply e-mail with your "certification code" to you in three business days or less.
Please include the following contents in your e-mail.
Subject: "Request SILKYPIX certification code"
| ※ | If a reregistration, "Request reissuance of SILKYPIX certification code" |
Text of e-mail:
1. Product Name
2. Acquired "Request code"
3. Customer name
4. Phone number
5. E-mail address for reply
(6. If reregistering, "Reason reregistration is required")
2. Acquired "Request code"
3. Customer name
4. Phone number
5. E-mail address for reply
(6. If reregistering, "Reason reregistration is required")
Step-3Please suspend the procedure until you receive a reply e-mail from us. Click [Suspend] button to suspend the procedure.
After you receive the "certification code" specified on our reply e-mail, please continue "offline registration" from menu command [Help (H)]-[Registration].
Please enter "certification code" that you have received from us.
Then click the [Apply] button to complete the registration of your product key.
| D. | Offline registration by Fax (or reissuing request of certification code) |
This is a method for the case that you cannot connect Internet with any PC.
Step-1
Select "D. Offline registration by Fax" and then click [Next] button,
Select which PC (1st, 2nd) you will use from "PC requesting certification code".
Step-2
The "request code" will be displayed, which is necessary to acquire a "certification code".
Please send Fax to our certification desk (Fax number: +81-43-296-8079).
Please title your Fax "SILKYPIX certification code request", and please let us know your "Return Fax number" and "request code".
We will send reply Fax with your "certification code" to you in three business days or less.
Please include the following contents in your FAX.
Subject: "Request SILKYPIX certification code"
Text of FAX:
Step-3
Please suspend the procedures until you receive a reply Fax from us. Click [Suspend] button to suspend the procedure.
After you receive the "certification code" on our reply Fax, please continue "offline registration" from menu command [Help (H)]-[Registration].
Please enter "certification code" that you have received from us.
Then click the [Apply] button to complete the registration of your product key.
Step-1Select "D. Offline registration by Fax" and then click [Next] button,
Select which PC (1st, 2nd) you will use from "PC requesting certification code".
Step-2The "request code" will be displayed, which is necessary to acquire a "certification code".
Please send Fax to our certification desk (Fax number: +81-43-296-8079).
Please title your Fax "SILKYPIX certification code request", and please let us know your "Return Fax number" and "request code".
We will send reply Fax with your "certification code" to you in three business days or less.
Please include the following contents in your FAX.
Subject: "Request SILKYPIX certification code"
| ※ | If a reregistration, "Request reissuance of SILKYPIX certification code" |
Text of FAX:
1. Product Name
2. Acquired "Request code"
3. Customer name
4. Phone number
5. Fax number for reply / Country name
(6. If reregistering, "Reason reregistration is required")
2. Acquired "Request code"
3. Customer name
4. Phone number
5. Fax number for reply / Country name
(6. If reregistering, "Reason reregistration is required")
Step-3Please suspend the procedures until you receive a reply Fax from us. Click [Suspend] button to suspend the procedure.
After you receive the "certification code" on our reply Fax, please continue "offline registration" from menu command [Help (H)]-[Registration].
Please enter "certification code" that you have received from us.
Then click the [Apply] button to complete the registration of your product key.
| * | Please understand that you are responsible for any charges for the Internet connection or Fax during the registration. |
| (1) | Offline registration of a product key used on the SILKYPIX certification site can only be performed once per request code issued from the one PC you will use. If you need to perform offline registration again because you are changing PCs or reinstalling your OS, please refer to "1.2.4. Inquiries Regarding Product Key Registration" and send an inquiry to our company's support desk. |
| (2) | You should complete offline registration procedure as soon as possible. Once the "request code" is issued, you should complete the procedure within a week, or "certification code" will be expired. |
| (3) | Once the "request code" is issued, offline registration procedure is started. If you do not get "certification code" after issuing "request code", you can redo from the first step. But once you got "certification code", you cannot redo anymore. |
| (4) | Please refer to "1.2.4. Inquiries Regarding Product Key Registration" if you have to reregister due to reinstalling your OS or if you change the PC you use this software on with the purchase of a new PC. |
These are the procedures for automatic performing a transfer to the PC on which you use this software, such as with the purchase of a PC.
The transfer of licenses can be performed automatically over the Internet only if product key registration was done by "on-line registration". These procedures cannot be used if product key registration was done by "off-line registration".
You will perform "Clear Product key registration" on the PC on which you performed product key registration, and then perform "Product Key Registration" on another (one) PC to which you wish to transfer.
One important matter to note is that you will not be able to reregister the same product key to a PC on which you have performed "Clear Product key registration". Please be aware that this method cannot be used to alternate between two PCs.
[Procedures for Product Key Registration Cancellation]
If the "Clear Product key registration" menu item is not available, you cannot perform "Clear Product key registration" on your PC.
Product key registration can only be performed through "on-line registration". Please see "1.2.2.1. Online Registration of Product Key" for registration methods.
[Important Points Concerning Product Key Registration Cancellation]
1.2.4. Inquiries Regarding Product Key Registration The transfer of licenses can be performed automatically over the Internet only if product key registration was done by "on-line registration". These procedures cannot be used if product key registration was done by "off-line registration".
You will perform "Clear Product key registration" on the PC on which you performed product key registration, and then perform "Product Key Registration" on another (one) PC to which you wish to transfer.
One important matter to note is that you will not be able to reregister the same product key to a PC on which you have performed "Clear Product key registration". Please be aware that this method cannot be used to alternate between two PCs.
[Procedures for Product Key Registration Cancellation]
| (1) | Start the software on the PC on which you will perform registration cancellation. |
| (2) | Select "Clear Product key registration" from the "Help" menu. |
If you are using an environment of Windows, the "User Account Control" dialog will appear and ask if you will continue. Continue by using one of the following methods.
If your account is for a standard user (if not a manager), enter the manager's account password and click on the [OK] button.
If your account is as the manager, click [Continue].
This process requires "Manager Authority".
If your account is for a standard user (if not a manager), enter the manager's account password and click on the [OK] button.
If your account is as the manager, click [Continue].
This process requires "Manager Authority".
| (3) | Click the "OK" button when the "Clear Product key registration" dialog appears. |
This contacts our company server and communicates the registration status of the product key registered on the server.
| (4) | "Registration is initialized." Click the "OK" button when this message appears. |
| (5) | SILKYPIX will end. |
This completes the procedures through "Clear Product key registration".
| (6) | Start SILKPIX on the new PC on which you will use the software and perform product key registration. |
If you cannot perform "Online Registration", please refer to "1.2.4. Inquiries Regarding Product Key Registration" and contact our company's support desk.
| (1) | Registration of a product key whose registration was cancelled from a PC must be registered by "on-line registration". |
| (2) | Reregistering a product key to another (one) PC must be registered by "on-line registration". |
| (3) | You cannot reregister the same product key to a PC on which you have performed "Clear Product key registration". |
| (4) | Product key registration cancellation must be performed with manager authority. |
This software offers a method so that customers can automatically perform product key registration, reregistering, and transfers to other PCs over the Internet on their own.
Before contacting our company, we ask that you confirm whether or not you can solve your problem by utilizing these methods.
A method for solving your problem may be listed in the information on our company's web page (http://www.silkypix.com). Please utilize user support's "FAQ (Frequently Asked Questions)".
If you still cannot solve the problem on your own, please e-mail (silkypix_support_english@isl.co.jp) or FAX (+81-43-296-8079) our company's support desk.
When doing so, please give as many details of the problem as possible and check that you have not left out any required items.
[Required items to include when e-mailing or faxing]
Before contacting our company, we ask that you confirm whether or not you can solve your problem by utilizing these methods.
A method for solving your problem may be listed in the information on our company's web page (http://www.silkypix.com). Please utilize user support's "FAQ (Frequently Asked Questions)".
If you still cannot solve the problem on your own, please e-mail (silkypix_support_english@isl.co.jp) or FAX (+81-43-296-8079) our company's support desk.
When doing so, please give as many details of the problem as possible and check that you have not left out any required items.
[Required items to include when e-mailing or faxing]
Software name: "SILKYPIX® Developer Studio Pro 7"
Software serial number (Please see "12.1. How to check the software version and your registered information")
Your name
Phone number
Return e-mail address
Description of the problem (as detailed as possible)
Software serial number (Please see "12.1. How to check the software version and your registered information")
Your name
Phone number
Return e-mail address
Description of the problem (as detailed as possible)
1.3. Operations using Windows
1.3.1. Reason to execute program as administrator
After installing on Windows, the "Program Compatibility Assistant" dialog may be displayed.
In this case, the installation would have been generally completed successfully.
When this dialog is displayed, please confirm whether or not installation was completed normally by once executing "SILKYPIX® Developer Studio Pro 7".
When starting up normally, the installation has completed normally. Then please select "This program installed correctly".
When an error is displayed during staring up, please select "Reinstall using recommended settings" to reinstall.
If you are using "SILKYPIX® Developer Studio Pro 7" on a Windows (Windows Vista / 7 / 8.1 / 10) and you run the product for the first time, start a trial period, or perform product key registration or registration deletion, processing will take place as administrator in order to record administrator information on the PC you use.
Your permission becomes necessary to continue. Please continue the process at the "User Account Control" dialog.
If your account is a "Standard user", please enter the password of the administrator account and then click [OK] button.
If your account is a "Administrator", please click [Continue] button.
During these process, SILKYPIX® operates as an administrator. After the completion of these process, SILKYPIX® operates as a standard user.
1.3.2. Caution when you use the program in Windows Your permission becomes necessary to continue. Please continue the process at the "User Account Control" dialog.
If your account is a "Standard user", please enter the password of the administrator account and then click [OK] button.If your account is a "Administrator", please click [Continue] button.During these process, SILKYPIX® operates as an administrator. After the completion of these process, SILKYPIX® operates as a standard user.
On Windows, you can run this software specifically as the administrator by assigning an administrator attribute to the executable file (.EXE) or a shortcut, or by selecting "Run as administrator" on the context menu.
But there are some communication problems with other software if SILKYPIX® operates as the administrator. Please execute SILKYPIX® as a standard user.
In case of the first time start-up, beginning trial, or registering product key in Vista, SILKYPIX® operates as the administrator to record the information to your PC.
Processing as the administrator is automatically led but your permission becomes necessary to continue. Please continue processing according to '1.3.1. Reason to execute program as administrator'.
1.3.3. Program Compatibility Assistant But there are some communication problems with other software if SILKYPIX® operates as the administrator. Please execute SILKYPIX® as a standard user.
In case of the first time start-up, beginning trial, or registering product key in Vista, SILKYPIX® operates as the administrator to record the information to your PC.
Processing as the administrator is automatically led but your permission becomes necessary to continue. Please continue processing according to '1.3.1. Reason to execute program as administrator'.
After installing on Windows, the "Program Compatibility Assistant" dialog may be displayed.In this case, the installation would have been generally completed successfully.
When this dialog is displayed, please confirm whether or not installation was completed normally by once executing "SILKYPIX® Developer Studio Pro 7".
When starting up normally, the installation has completed normally. Then please select "This program installed correctly".
When an error is displayed during staring up, please select "Reinstall using recommended settings" to reinstall.