SILKYPIX® Developer Studio 4.0SOFTWARE MANUAL
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1. Startup

1.1. Installation and Execution


1.1.1. Windows Version: Installation and Execution

When you execute the downloaded set-up program (Windows version), installation of SILKYPIX® Developer Studio 4.0 starts. Please follow the instructions.

SILKYPIX® Developer Studio 4.0 icon is created on the desktop after the installation is complete.



Double-click the above icon on your desktop to execute SILKYPIX® Developer Studio 4.0.

In case of installation or the first time start-up, SILKYPIX® Developer Studio 4.0 operates as the administrator to record setup information to your PC.
Your admin permissions become necessary to continue. Please continue processing at the "User Account Control" dialog.

If your account is a "Standard user", please enter the password of the administrator account and then click [OK] button.

If your account is a "Administrator", please click [Continue] button.

During the first time start-up process, SILKYPIX® Developer Studio 4.0 operates as an administrator. After the completion of this process, SILKYPIX® Developer Studio 4.0 operates as a standard user.
Please refer to '1.3 Operation in Windows' for more detail.

The "Program Compatibility Assistant" dialog is sometimes displayed. In this case, follow the instructions in "1.3.3. Program Compatibility Assistant."



1.1.2. Macintosh Version: Installation and Execution

When you execute the downloaded dmg by double-clicking, the volume "SILKYPIX..." is mounted on your desktop, which includes the installer.

When you execute the installer by double-clicking, installation of SILKYPIX® starts. Please proceed according to the instruction.



Double-click the SILKYPIX® icon which was installed to execute SILKYPIX®.
(The administrator's password is required for the first execution.)
*To uninstall the SILKYPIX®, go to the Application folder and place the SILKYPIX® into the trash can.


* You can access the SILKYPIX users technique from the [Help] menu [help reference].


1.2. Trial and Registration of Product Key


To use this software permanently it is necessary to register the license that was purchased.
Moreover, you have a Trial period to test the full functions of SILKYPIX®.

1.2.1. Beginning Trial

You can test the full function of SILKYPIX® and check the development quality before purchasing the software during the trial period.
When staring-up SILKYPIX® at first time, the "Registration" dialog is displayed. Click [Begin trial] to start trial.
You can use SILKYPIX® during only trial period without the license. Please purchase the license to continue to use SILKYPIX®.

In case of beginning trial, SILKYPIX® operates as the administrator to record the information to your PC.
Your permission becomes necessary to continue. Please continue processing using the "User Account Control" dialog.

If your account is a "Standard user", please enter the password of the administrator account and then click [OK] button.

If your account is "Administrator", please click [Continue] button.

During the process of beginning trial, SILKYPIX® operates as an administrator. After the completion of this process, SILKYPIX® operates as a standard user.
Please refer to '1.3 Operation in Windows' for more detail.

1.2.2. How to Register Product Key

When you register the product key on your PC once, you will be able to fully use SILKYPIX®.

There are two ways of registration. One is online registration that is connecting with our server via the Internet, the other is offline registration that you can register the license on your PC without Internet connection.

After performing product key registration on the PC you use, if you change the PC you use this software on, such as when buying a new PC, you can transfer the license to the other PC by performing "Product key registration cancellation" from the registered PC.
Please refer to "1.2.3. Product key registration cancellation" for details.

Please keep your serial number and the product key in safe place. We will not reissue your license and the product key when you lost them.
They are necessary for reinstallation.
Please remember that one license is valid for only one PC. If you would like to use SILKYPIX® on two or more PCs, please purchase addition licenses.

In case of registering product key, SILKYPIX® operates as administrator to record the information to your PC.
Your permission is necessary to continue. Please continue the process at the "User Account Control" dialog.

If your account is a "Standard user", please enter the password of the administrator account and then click [OK] button.

If your account is "Administrator", please click [Continue] button.

During the process of registering product key, SILKYPIX® operates as administrator. After the completion of this process, SILKYPIX® operates as a standard user.
Please refer to '1.3 Operation in Windows' for more detail.

1.2.2.1. Online Registration of Product Key

If your PC is connected to the Internet, you can use "Online registration" that connects to our server via Internet and register your license automatically.
You can register the product key to only one PC per license. However, if reregistering is necessary due to some kind of malfunction, you can reregister as is if it is on the same PC.
Please refer to "1.2.4. Inquiries concerning product key registration" and make an inquiry to our company's support desk if you cannot reregister.

If you would like to use SILKYPIX® on two or more PCs, please purchase addition licenses.

Please enter your "Product Key" and then click [Register product key] button on the "Registration" dialog.
Your "Product Key" is sent to our server via Internet and is processed for registration. If the registration is not completed by some error or trouble, you cannot use SILKYPIX® until registration is completed.
(Please understand that you are responsible for any charges for the Internet connection during the registration.)
After completing the registration, you do not need to enter your product key in next execution.
* Internet connection is required only for online registration. You do not need Internet connection for operation of SILKYPIX®.

[Error during online registration]

Sometimes one may face an error during online registration in spite of an Internet connection working correctly.
Many of the problems may be caused by your network, security software or proxy/firewall settings.
We may not be able to support you with your security software or network setting. It is your responsibility that SILKYPIX® can connect to our server via Internet.
Please refer to '12.1 Troubleshooting for "Registration of Product Key"'.

If you could not complete online registration, we offer you offline registration as an alternative.

[When reregistering is required]

If product key registration information has been lost because there was some problem with the PC that the product key was registered on and you had to reinstalled your OS, it will be necessary to register the product key again.
If reregistering to the same PC, please re-register using the same procedures for new registrations. You cannot register a product key that was once registered to another PC.
A product key is required for reregistering. In principle, product keys are not reissued, so please take care so that it will not be lost.

[If you want to transfer to another PC]

Transfers to other PCs can be done automatically by performing "Product key registration cancellation" only if product key registration was performed by "Online registration."
Please refer to "1.2.3. Product key registration cancellation" for details.

1.2.2.2. Offline Registration of Product Key

This is a method of registering your product key without Internet connection. If your PC is not connected to the internet, or your internet environment has other issues due to security software or proxy/firewall setting, please use this method to register your product key.
This is the way to enter "certification code" on the "Offline registration" dialog.
You can acquire a "certification code" with Internet browser, e-mail, or Fax.

Please remember that the "certification code" is issued only once per one license. If you need reissuing of "certification code" with some trouble, please request us "reissuing request of certification code" by (C)E-mail or (D)Fax.
If you would like to use SILKYPIX® on two or more PCs, please purchase addition licenses.

Please enter your "product Key" and then click [Offline registration] button on the "Offline registration" dialog.
There are four methods (A-D) to register your product key. You should get "request code" at first, then acquire "certification code" with some method.
Please go ahead according to the instruction.

Please refer to the notes for offline registration at '1.2.2.3 Note for Offline Registration'.

If product key registration was performed using this method, you cannot automatically perform "Product key reregistering" and "Transfer to another PC."
Please refer to "1.2.4. Inquiries concerning product key registration" if you have to reregister due to some kind of trouble or if you change the PC you use with the purchase of a PC.


A. Using the Internet browser with the PC that SILKYPIX® is installed
This is a method in case that you can connect Internet and use the Internet browser but you cannot complete online registration.
You can use this method if you can connect our "SILKYPIX certification site" with the Internet browser on your PC that SILKYPI

Step-1

Select "A. Using the Internet browser with the PC that SILKYPIX is installed" and then click [Next] button,

Step-2

The "request code" will be displayed, which is necessary to acquire a "certification code" at Step-3.
"SILKYPIX certification site" will be displayed with the Internet browser automatically.

Please click the [Next] button.

Step-3

Please enter the "certification code" which you got from the "SILKYPIX certification site".

Then click the [Apply] button to complete the registration of your product key.

B. Using the Internet browser with another PC
This is a method in case you cannot connect the internet on the PC where SILKYPIX® is installed, but you can connect Internet on another PC.
You can use this method if you can connect our "SILKYPIX certification site" with the Internet browser on any PC.

Step-1

Select "B. Using the Internet browser with another PC" and then click [Next] button,

Step-2


The "request code" will be displayed, which is necessary to acquire a "certification code".
Please display "SILKYPIX certification site" that URL is "http://www.isl.co.jp/S4E/" with Internet browser on any PC.
And then please get "certification code" according to the instruction on the "SILKYPIX certification site".
If you got the "certification code", then please click the [Next] button.


Step-3

Please enter the "certification code" which you got from the "SILKYPIX certification site".

Then click the [Apply] button to complete the registration of your product key.

C. Offline registration by E-mail (or reissuing request of certification code)
This is a method for the case that you cannot connect Internet on your PC that SILKYPIX® is installed, but you can send and receive e-mails on another PC.

Step-1

Select "C. Offline registration by E-mail" and then click [Next] button,

Step-2

The "request code" will be displayed, which is necessary to acquire a "certification code".
Please send a e-mail to our certification desk (silkypix_regist@isl.co.jp). The content of the mail should be "request code" only and a title is not necessary.

Please include the following contents in your e-mail.

Subject: "Request issuance of SILKYPIX certification code"

Text of e-mail: The "Request code" you acquired
Your name
Phone number
Return e-mail address
* If for reregistering, "Reason reregistering is necessary"


Step-3

Please suspend the procedure until you receive a reply e-mail from us. Click [Suspend] button to suspend the procedure.
After you receive the "certification code" specified on our reply e-mail, please continue "offline registration" from menu command [Help(P)]-[Registration].
Please enter "certification code" that you have received from us.
Then click the [Apply] button to complete the registration of your product key.

D. Offline registration by Fax (or reissuing request of certification code)
This is a method for the case that you cannot connect Internet with any PC.

Step-1

Select "D. Offline registration by Fax" and then click [Next] button,

Step-2

The "request code" will be displayed, which is necessary to acquire a "certification code".
Please send Fax to our certification desk (Fax number: +81-43-296-8079).
Please title your Fax "SILKYPIX certification code request", and please let us know your "Return Fax number" and "request code".
We will send reply Fax with your "certification code" to you in three business days or less.

Please include the following contents in your FAX.

Subject: "Request issuance of SILKYPIX certification code"

Text of FAX: The "Request code" you acquired
Your name
Phone number
Return FAX number
* If for reregistering, "Reason reregistering is necessary"


Step-3

Please suspend the procedures until you receive a reply Fax from us. Click [Suspend] button to suspend the procedure.
After you receive the "certification code" on our reply Fax, please continue "offline registration" from menu command [Help(P)]-[Registration].
Please enter "certification code" that you have received from us.
Then click the [Apply] button to complete the registration of your product key.

* Please understand that you are responsible for any charges for the Internet connection or Fax during the registration.

1.2.2.3. Note for Offline Registration

(1) The "certification code" for the offline registration is issued only once per one license. If you need reinstall SILKYPIX®, for example, changing you PC or reinstalling OS, please request us "reissuing request of certification code" by (C)E-mail or (D)Fax.
(2) You should complete offline registration procedure as soon as possible. Once the "request code" is issued, you should complete the procedure within a week, or "certification code" will be expired.
(3) Once the "request code" is issued, offline registration procedure is started. If you do not get "certification code" after issuing "request code", you can redo from the first step. But once you got "certification code", you cannot redo anymore.
(4) Please refer to "1.2.4. Inquiries concerning product key registration" if you have to reregister due to reinstalling your OS or if you change the PC you use this software on with the purchase of a new PC.

1.2.3. Product Key Registration Cancellation

These are the procedures for automatic performing a transfer to the PC on which you use this software, such as with the purchase of a PC.
The transfer of licenses can be performed automatically over the Internet only if product key registration was done by "on-line registration." These procedures cannot be used if product key registration was done by "off-line registration."

You will perform "Product Key Registration Cancellation" on the PC on which you performed product key registration, and then perform "Product Key Registration" on another (one) PC to which you wish to transfer.
One important matter to note is that you will not be able to reregister the same product key to a PC on which you have performed "Product Key Registration Cancellation." Please be aware that this method cannot be used to alternate between two PCs.

[Procedures for Product Key Registration Cancellation]

(1) Start the software on the PC on which you will perform registration cancellation.
(2) Select "Product Key Registration Cancellation" from the "Help" menu.
If the "Product Key Registration Cancellation" menu item is not available, you cannot perform "Product Key Registration Cancellation" on your PC.

If you are using a Windows environment, the "User Account Control" dialog will appear and ask if you will continue. Continue by using one of the following methods.


If your account is for a standard user (if not a manager), enter the manager's account password and click on the [OK] button.


If your account is as the manager, click [Continue].

This process requires "Manager Authority."

(3) Click the "OK" button when the "Product Key Registration Cancellation" dialog appears.
This contacts our company server and communicates the registration status of the product key registered on the server.

(4) "Registration information was deleted."
Click the "OK" button when this message appears.
(5) SILKYPIX will end.
This completes the procedures through "Product Key Registration Cancellation."

(6) Start SILKPIX on the new PC on which you will use the software and perform product key registration.
Product key registration can only be performed through "on-line registration." Please see "1.2.2.1. Product Key On-line Registration" for registration methods.
If you cannot perform "on-line registration," please refer to "1.2.4. Inquiries Regarding Product Key Registration" and contact our company's support desk.


[Important Points Concerning Product Key Registration Cancellation]

(1) Registration of a product key whose registration was cancelled from a PC must be registered by "on-line registration."
(2) Reregistering a product key to another (one) PC must be registered by "on-line registration."
(3) You cannot reregister the same product key to a PC on which you have performed "Product Key Registration Cancellation."
(4) Product key registration cancellation must be performed with manager authority.

1.2.4. Inquiries Regarding Product Key Registration

This software offers a method so that customers can automatically perform product key registration, reregistering, and transfers to other PCs over the Internet on their own.
Before contacting our company, we ask that you confirm whether or not you can solve your problem by utilizing these methods.

A method for solving your problem may be listed in the information on our company's web page (http://www.silkypix.com). Please utilize user support's "FAQ (Frequently Asked Questions)."

If you still cannot solve the problem on your own, please e-mail or FAX our company's support desk.
When doing so, please give as many details of the problem as possible and check that you have not left out any required items.

[Required items to include when e-mailing or faxing]

Software name: "SILKYPIX® Developer Studio 4.0"
Software serial number (Please see "12.1. How to Check Software Version and Customer Registration Information.")
Your name
Phone number
Return e-mail address or return FAX number
Contents of the problem (as detailed as possible)


1.3. Operation in Windows


1.3.1. Reason to execute program as administrator

For the first start-up, for the beginning of the trial, or for registering the product key in Windows, SILKYPIX® operates as administrator to record the information on the PC.
Your permission becomes necessary to continue. Please continue the process at the "User Account Control" dialog.

If your account is a "Standard user", please enter the password of the administrator account and then click [OK] button.

If your account is a "Administrator", please click [Continue] button.

During these process, SILKYPIX® operates as an administrator. After the completion of these process, SILKYPIX® operates as a standard user.

1.3.2. Note when using program in Windows

You can execute SILKYPIX® specifically as the administrator by putting the administrator attribute to the executable file (.EXE) or a shortcut, or by executing with "Executing as the administrator" of the context menu.
But there are some communication problems with other software if SILKYPIX® operates as the administrator. Please execute SILKYPIX® as a standard user.

In case of the first time start-up, beginning trial, or registering product key, SILKYPIX® operates as the administrator to record the information to your PC.
Processing as the administrator is automatically led but your permission becomes necessary to continue. Please continue processing according to '1.3.1 Execute as administrator'.

1.3.3. Program Compatibility Assistant

After the installation in Windows, the "Program Compatibility Assistant" dialog is sometimes displayed.
In this case, the installation would have been generally completed successfully.
When this dialog is displayed, please confirm whether or not installation was completed normally by once executing "SILKYPIX® Developer Studio 4.0".
When starting up normally, the installation has completed normally. Then please select "This program installed correctly".
When an error is displayed during staring up, please select "Reinstall using recomended settings" to reinstall.




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